While communicating well with your clients is obviously an important facet of running a successful company, there is another type of communication that you need to focus on as well – internal communication. If your staff members are not communicating well with one another, it can lead to all sorts of problems occurring further down the line. Here are a few tips that can provide your internal Communication with a boost.
To start off from a firm foundation, you need to get into the habit of continually strengthening the connections between your team members. This should start from the moment they start with your company and continue throughout their employee journey. While this is easier to control when you run a small company, as your business grows, it becomes more of a challenge. There are several ways of achieving this particular goal, but it needs to start from the top down. Your managers should know your employees well without micromanaging them. This way, when any issues occur along the way, they are more likely to be brought up. Create the kind of management training programs that encourage this open communication. During your meetings, you should allow everyone the chance to speak up. You can also hold special events such as team building days. Employees who socialize outside of work are more likely to have a good working connection. Click here for further information about good internal communication.
While the internet has made information sharing easier than ever before, you still need to ensure that every member of staff has easy access to it. All of your important documents regarding company policy and client relations should be easily found. This is important for new employees, but it will also be helpful for old heads who need a refresher. Also, you should provide an online platform in which employees can discuss industry developments and new projects. When a member of staff has valuable insight, you want it shared with the whole company rather than kept to themselves.
Employees need to know that they are operating with a common mission and set of values. This way, they know that everyone is on the same page right from the get-go. Sure, this should be communicated immediately, but it also needs to be reinforced over time as well. Otherwise, it can end up getting lost and forgotten. A unified group of employees knows that they are all pulling together in the same direction.
Without open dialogue, it is more likely that resentment will build, and bad feelings will fester over time. Therefore, you should seek to boost your internal communications wherever you can. This can come in the form of a company newsletter, but it can also come in an open meeting environment.
By putting in place these four principles, you can help to boost your internal comms significantly at your company.