If you are an owner of a company that requires an effective and benefits-driven telecommunication solution, you probably would have heard of Voice over Internet Protocol (VoIP) as one of your best options.
There’s no denying that VoIP offers a diverse array of benefits. Hence, over 60% of businesses are planning to switch to VoIP, according to a Blueface survey.
But implementing a VoIP solution is not enough to leverage the benefits it brings to the table. What you get from a VoIP service primarily depends on the solution and provider you choose.
If you end up selecting the wrong vendor, it will do more harm than good. Therefore, you must always choose the best VoIP service for businesses that deliver many benefits.
We will look at some such benefits of VoIP in this post. But before getting into that, let’s understand VoIP.
What Is VoIP?
Short for Voice over Internet Protocol, VoIP is a telephony network that can make voice calls over the internet. It means that you won’t need to rely on the traditional wired landlines to make calls. The phone is connected to the internet through a router and operated using an application.
Benefits of VoIP That Will Make You Want to Implement It
Now that we have a fundamental understanding of VoIP let’s delve deep into its benefits to understand why many businesses are switching to it from Public Switched Telephone Network (PSTN). Using the best VoIP service for businesses can get you the following benefits.
1. Reduced Costs
One of the primary reasons behind all the hype around VoIP is its ability to reduce costs. On average, a business can save around 50% of monthly telecom costs.
Small businesses are at an additional advantage as they can save 90% of start-up costs by using VoIP. Moreover, businesses save 30% on local calls, 90% on international calls, and 75% on operational costs.
The first thing that helps with cost reduction is eliminating wiring charges. Traditional phone systems require wiring to connect lines for making calls. Since VoIP uses the internet, it does not need any wiring to save money.
Next comes the calling charges. Using traditional systems means that a line is dedicated to two parties for communication.
Due to the limited number of phone lines, the costs per call are increased, especially in the case of international calls. But when using VoIP, the data is sent as packets over the internet. Hence, VoIP overcomes the limited line problem and makes the calls cheaper.
The installation charges of VoIP are also lower compared to PSTN services. VoIP setup requires a shared router, modem, and phone. On the other hand, PSTN needs to connect the lines and additional copper wiring for installation, which adds to the costs.
2. Remote Accessibility
VoIP’s remote accessibility has made it the best option after the pandemic. The world shifted to a remote workforce to prevent the spread of the coronavirus. The move was temporary initially.
But the benefits for both employers and employees have made it a preferred way of working. According to data, teleworkers are 35-40% more productive than office employees. Hence, remote working also helps save millions of dollars that businesses lose due to productivity.
When using standard PSTN services, remote accessibility becomes a challenge due to heavy reliance on office hardware. However, when it comes to VoIP, a decent data connection is all you and your employees need to operate remotely. Therefore, it helps your business become flexible to the increasingly mobile workforce.
3. A Diverse Array of Features
VoIP brings in many features that allow multi-tasking and simplify your life. For instance, you can receive voicemails of missed calls to your email. You can use it to schedule your calls with the customers.
Another essential feature is that you can forward messages, recordings, or voicemails to your colleagues with a single click. Several such features like call analytics, video conferencing, call queue, etc., come as part and parcel of the best VoIP service for businesses.
4. Enhanced Voice Clarity
Initially, VoIP’s most significant disadvantage was poor voice quality. This disadvantage was an obstacle in VoIP’s journey to mainstream adoption. However, since the rolling out of technologies like 5G, there has been a significant improvement in voice quality.
Today, you won’t face any lagging or quality issues during VoIP calls if you have a good internet connection. The only thing you need to ensure is a stable connection with ample bandwidth.
VoIP adoption is constantly increasing. Its market share is expected to reach a whopping $90 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 15%.
The sole reason behind this increasing adoption is the vast array of benefits VoIP offers. Hence, it’s time to adopt VoIP if you haven’t already. But don’t directly jump on the bandwagon, do your research and go for the best VoIP service for your business.