Amazon’s digital voice assistant Alexa is one of its best creations to date. Being a long-term Alexa user, I can certainly tell you Alexa is worth it. It is not only able to play music, deliver news, information, and sports scores. But also, it allows you to monitor and regulate your smart home as well as help you buy items from Amazon.
However, in spite of all these unique advantages, Alexa has some serious issues that hamper the user experiences of customers. The most prominent one among them is Alexa having trouble understanding. Often users hear Amazon Echo error codes like, sorry I’m having trouble understanding right now Alexa.
Are you also dealing with this? I can understand how frustrating the situation can be! But do not worry, we are here with the solution. Read the full guide to learn how to fix it without any external assistance.
What Is Alexa Having Trouble Understanding?
There are certain Amazon Echo error codes which most of its users are not aware of. So as soon as people see them in a newly purchased device, they feel anxious. It’s quite natural, right?
Alexa having trouble understanding right now is one such error code which millions of Echo or any other Alexa enabled users to face. It mainly appears due to server errors and can be resolved easily with simple solutions.
However, I know you are desperately looking for ways of fixing “sorry I’m having trouble understanding right now Alexa. ” At this moment, I can assure you that you are at the right place. Below, we have detailed how to solve Alexa having trouble understanding right now issue.
Why Is Alexa Having Trouble Understanding?
We have received a number of queries from you recently saying, Alexa doesn’t understand me, what to do? I know how eagerly your people are waiting for the solution. But don’t you want to know why Alexa I’m having trouble understanding right now occurs?
Basically, Amazon echoes sometimes face troubles while getting connected to Amazon servers. These are some sort of technical issues that may occur anytime leading to Alexa sorry I’m having trouble understanding please try in a little while.
However, you don’t have to panic. Sit back and relax; you don’t need to replace the device with the new one; it’s perfectly fine!! As you now know the root cause of the trouble, solving it is not really a challenge.
Check out the below section carefully to learn how to resolve Alexa having trouble understanding right now.
How To Fix Alexa Having Trouble Understanding?
Is your Alexa having trouble understanding for a long time? I can understand how annoying this is while the customer service team also does not have any feasible solution. But here is a piece of good news for you! You can fix this issue all by yourself. Wanna know how? Take a look at the troubleshooting steps below to fix and kickstart Alexa listening again.
1. Reboot The Device
What about a simple restart, have you tried it yet? Doing it will solve Alexa having trouble understanding issues instantly. Just turn it off and again switch it back on. Avoid disconnecting it from the plug point directly as it gives sudden pressure to the device.
2. Contact Customer Support
At times, Alexa sorry I’m having trouble understanding issue happens due to complications from Amazon. Unfortunately, you have no control over this, and all you have to do is contact their technical team. If there is an ongoing issue, the team will detect and solve it.
3. Ensure That Alexa Software Is Upgraded To Its Latest Version
I hope you all know that Facebook also shows errors if not updated to its latest version – Facebook this content isn’t available right now. Likewise, Alexa-enabled devices also tend to malfunction if the software is not in its latest version. This is one of the primary reasons why Alexa I’m having trouble understanding right now, comes up.
Generally, Alexa automatically updates software by connecting to the server, but sometimes, errors in the server prohibit it. The best you can do is hitting the mute button for 30 seconds. If the blue light blinks, the device is connected to the server, and soon the software will be upgraded.
4. Check The Internet Connection
It is another most common reason behind Alexa having trouble understanding. However, most of the users forget to check this essential part and get panicked. Make sure that your internet connection is on and stable. Fluctuating the internet is the biggest reason behind sorry I’m having trouble understanding right now Alexa. Also, verify if the device is connected to the Wifi router. The ideal connection for Echo is a dual-band Wifi network using 802.11a/v/g n standard.
I am sure 85% of your problems will be solved here.
5. Reset The Router
Is Alexa I’m having trouble understanding right now not solved yet? Here is one last step that you can do to eliminate the issue, resetting the router. Nevertheless, if you are not an expert, it is always advisable to take help from a specialist while doing this. Modern routers carry endless internal problems which hamper the user experience of connected devices. Alexa doesn’t understand me, is one of them!!
Frequently Asked Questions:
Q1. Why Is Alexa Having Trouble Understanding?
Alexa having trouble understanding right now message comes mainly due to errors while connecting to the server. It’s basically a technical fault and not a big deal as there are multiple ways to fix it permanently.
Q2. How To Fix Alexa Having Trouble Understanding?
You can easily fix Alexa having trouble understanding by:
- Resetting the router
- Fixing the internet connection
- Checking the Wifi router
- Upgrading the software
- Rebooting the device
Q3. When Do You Notice Alexa I’m Having Trouble Understanding Right Now?
“Alexa I’m having trouble understanding right now” happens at the time of server error, poor internet connection, old software, Wifi router dysfunction, etc. Alexa doesn’t understand me is not a serious issue, and you can mitigate it all by yourself.
The Final Takeaway
Alexa having trouble understanding right now is a very common issue and the majority of the Echo Users come across it. Now that you know how to resolve Alexa having trouble understanding, why don’t you give it a try right now? I bet you won’t need to contact the customer service team again.
Was our Alexa I’m having trouble understanding right now diagnosing guide helpful for you? Do let us know your opinions in the comment area below! Here are some more intriguing reads from our page which speak about troubleshooting.