Have you ever bought something on Etsy and loved it so much that you wanted to share your experience with the world? Or have you ever received something that was not what you expected and felt disappointed or frustrated? Either way, you might wonder how to leave a review on Etsy.
Leaving a review on Etsy is not only a way to express your opinion but also a way to help other buyers and sellers on the platform. Reviews are among the most important factors influencing buyers’ decisions and sellers’ reputations. They can also help you build trust and rapport with the seller and get discounts or freebies in the future.
But how do you leave a review on Etsy? What are the rules and guidelines? How can you make your review stand out and be helpful? And what if you have a problem with your order and need to open a case on Etsy?
If you want to know the answers to these questions, keep on scrolling down…
How to Leave a Review on Etsy: A Step-by-Step Guide for Beginners!
In this article, I’ll answer all these questions and more. I’ll show you how to leave a review on Etsy in 4 easy steps. I’ll also give you some tips and tricks on writing a great review that reflects your honest and constructive feedback. And I’ll explain how to open a case on Etsy if you have an issue that can’t be resolved with the seller.
By the end of this article, you’ll be able to leave a review on Etsy with confidence and ease. Let’s get started!
Sign In To Your Etsy Account And Go To Your Purchases Page
The first step to leaving a review on Etsy is to sign in to your Etsy account and go to the purchases page. This is where you can see all the items you’ve bought on Etsy and the status of each order.
To sign in to your Etsy account, you can either use your email address and password or your Facebook or Google account. You can create one for free if you don’t have an Etsy account.
To go to your purchases page, you can either click on the “You” icon at the top right corner of the website or tap on the “You” tab at the bottom of the app. Then, select “Purchases and Reviews” from the menu.
Here, you can see all the items you’ve bought on Etsy, sorted by date. You can also filter your purchases by “All orders,” “Not reviewed,” or “Reviewed.” You can also search for a specific item or seller by typing in the search bar.
Find The Item You Want To Review And Click On The Star Rating
The next step to leave a review on Etsy is to find the item you want to review and click on the star rating. You can only review items that have been delivered to you or that have passed their estimated delivery date.
To find the item you want to review, you can either scroll through your purchases page or use the search or filter options. You can also check your email for a notification from Etsy that reminds you to leave a review.
To click on the star rating, you can either hover over the stars on the website or tap on the stars on the app. You can choose from 1 star (the lowest) to 5 stars (the highest). The star rating you choose will reflect your overall satisfaction with the item and the service you received.
Write Your Review And Add A Photo Or Video
The third step to leaving a review on Etsy is to write your review and add a photo or video. This is where you can share your opinion and feedback with the seller and other buyers.
To write your review, you can either type in the text box on the website or tap on the text box on the app. You must write at least five words describing the item and/or the service you received. You can also use emojis to express your emotions.
To add a photo or video, you can either click on the camera icon on the website or tap on the camera icon on the app. You can upload an optional photo or video if you leave a 5-star review. Additionally, you can choose a photo or video from your device or take a new one with your camera. You can also crop, rotate, or adjust the brightness of your photo or video.
Here are some tips and tricks on how to write a great review on Etsy:
Be Honest and Constructive
Don’t lie or exaggerate about your experience, but don’t be rude or mean either. Give your honest and constructive feedback, and explain why you liked or disliked the item or the service.
Be Specific and Detailed
Don’t just write “Great” or “Bad”. Give specific and detailed examples of what you liked or disliked about the item or the service. For example, you can mention the quality, the size, the color, the design, the packaging, the shipping, the communication, etc.
Be Helpful and Relevant
Don’t write about things unrelated to the item or the service, such as your personal life, political views, or other purchases. Write about things that are helpful and relevant to the seller and other buyers, such as how the item fits, works, looks, feels, etc.
Be Positive and Polite
Don’t use profanity, hate speech, or personal attacks. Use positive and polite language, and show appreciation and respect to the seller. You can also use compliments, gratitude, or humor to make your review more friendly and engaging.
Here Are Some Examples Of Good And Bad Reviews On Etsy:
Good review: “I love this necklace! It’s so beautiful and delicate, and it looks exactly like the pictures. The seller was very friendly and helpful and answered all my questions. The shipping was fast, and the packaging was lovely. I highly recommend this shop!”
Bad review: “This necklace sucks! It’s ugly and cheap, and it looks nothing like the pictures. The seller was rude and unresponsive and ignored all my messages. The shipping was slow and the packaging was horrible. I hate this shop!”
Submit Your Review And Check It Out
The final step to leave a review on Etsy is to submit your review and check it out. This is where you can see your review and the seller’s response and edit or delete your review if needed.
To submit your review, you can either click on the “Post your review” button on the website or tap on the “Submit” button on the app. You will receive a confirmation message from Etsy that your review has been posted.
To check out your review, you can either go back to your purchases page, or go to the item listing page. You can see your review and the seller’s response, if any, under the “Reviews” section. You can also see the shop’s rating, which is the average of the reviews they’ve received in the past 12 months.
To edit or delete your review, you can either click on the “Edit review” or “Delete review” link on the website or tap on the “Edit review” or “Delete review” button on the app.
You can edit or delete your review any number of times during the 100-day review period, starting from the order’s estimated delivery date. However, you can’t edit or delete your review if the seller has responded to it or if you have opened a case on Etsy.
How to Open a Case on Etsy?
Sometimes, you may have a problem with your order that can’t be resolved with the seller. For example, your order may not arrive, arrive damaged, or not match the item description or photos. In these cases, you may need to open a case on Etsy.
Opening a case on Etsy is a way to ask Etsy to step in and help you and the seller find a solution. Etsy has a team of specialists who can review your case and intervene if necessary.
To open a case on Etsy, you can follow these steps:
- Sign in to your account on Etsy.com or the Etsy app and go to the purchases page.
- Find the order you have a problem with and select “Open a case” at the bottom of the page.
- Choose the reason for opening the case and provide the details of your issue.
- Submit the case to Etsy.
You can only open a case after the order’s estimated delivery date and within 100 days of the order’s processing date. It may be too early or too late if you don’t see the option to open a case.
When you open a case, Etsy will notify the seller and ask them to resolve the issue with you within 3 days. If the seller doesn’t respond or cooperate, Etsy will step in and make a final decision based on the evidence and policies.
Etsy’s Purchase Protection program covers orders that don’t arrive, arrive damaged, or don’t match the item description or photos. If your order qualifies for this program, you’ll receive a full refund from Etsy. However, this program doesn’t cover orders that you simply change your mind about or don’t like.
Bonus: Can You Edit a Review on Etsy?
Throughout the 100-day review period, you are able to make as many changes as you like to the written remarks, photos, and star ratings.
Reviews cannot be changed while the order’s case is pending.
Even if the seller removes their response, you won’t be able to change the review if they reply to you.
To change your Etsy.com review:
- Navigate to Purchases and Reviews from Your Account.
- Locate your order.
- Click on Edit review.
- After completing the task, click Submit Review.
You can edit your review on the Etsy app, too:
- Select Purchases & Reviews, then You to update your review.
- Locate your order.
- Click Edit review.
- Once you’re done, hit Submit.
Conclusion
Leaving a review on Etsy is a simple and rewarding process that can benefit you, the seller, and other buyers. By following the steps and tips in this article, you can leave a review on Etsy in 4 easy steps, with photos and examples. You can also open a case on Etsy if you have a problem that can’t be resolved with the seller.
I hope this article has helped you learn how to leave a review on Etsy. If you have any questions or comments, feel free to leave them below. I’d love to hear from you!
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