Having a business that requires customer deliveries can make things extra stressful for owners and managers.
An accurate delivery logistics team is crucial for ensuring that parcels and orders are sent out on time.
The only way to ensure that your transport logistics division is successful is to partner with the best courier for your business.
Choosing a courier service can be tricky, but with these five tips, your delivery needs will be sorted.
1. Referrals, Always
If possible, get referrals from friends, family, and colleagues for the best courier company in your area.
First-hand experience is vital for making the best decision for your company. The best courier service has the ability to elevate your brand and make your customer journey a million times better than your competitor’s.
A referral is infinitely valuable, but try to get at least three separate ones if possible. One bad event should not be held against anyone – you should instead be looking to establish whether or not that courier company has a history of bad service.
2. Online Reviews
If you can’t get enough reviews from friends or fellow business owners, look no further than trusty Google to solve your problems. One thing that is guaranteed in business is for customers to complain.
Carefully go through the bad reviews to weed out wrong customers – we all know they exist to give unfair reviews because nothing humanly possible could have satisfied them.
What you’re left with should be honest and open feedback on the experiences had by others so you can partner with a socially responsible and reliable courier.
3. Level of Experience
As much as it’s important not to judge a company based solely on its experience, it is often better to err on the side of caution when it comes to choosing a delivery service. When looking for reputable couriers in Atlanta, check their operating history and factor that into your decision-making process.
If you have a gut feeling about a company, always listen to it. Your subconscious brain picks up on cues and small giveaways that your conscious brain takes a bit longer to.
4. Conflict Resolution Strategy
As with most things in life, something will eventually go wrong.
There is no such thing as smooth sailing 100% of the time. As natural as business to occasionally take a downward turn because accidents happen, it is vitally important that your chosen courier has a way of working through problems, both efficiently and effectively.
Enquire about past experiences the courier company has had with conflict resolution or any other problem that prevented them from sticking to the schedule.
5. Trial Shipping
The only way to really get a feel for how well their system works is to ship trial packages to different addresses and evaluate them from those experiences. Choose three types of trial shipping: overnight, cross country, and fragile.
That will allow you to experience a broader range of their offerings. You should be able to make the best decision for your business from there without any problems.